HelpCrunch vs Vision Helpdesk
HelpCrunch
helpcrunch.comVision Helpdesk
visionhelpdesk.comSide by side
| Figure | HelpCrunch | Vision Helpdesk |
|---|---|---|
| Price from | $15/mo | $8/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 17 |
| Spec score · Customer Service - Midmarket Software | 9.1 (#2) | 8.6 (#9) |
| Spec score · Help desk software | 8.8 (#20) | 8.4 (#28) |
| Founded | 2016 | 2007 |
| Headquarters | Wilmington, Delaware, USA | Nashik, Maharashtra, India |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. |
| Licence | The WordPress integration plugin is identified as open-source software, while HelpCrunch itself is delivered as a hosted SaaS service. | The EULA grants a proprietary, non-exclusive, non-transferable licence and prohibits copying, modification, reverse engineering and sublicensing. |
| Live chat | The platform provides real-time customer conversations through a customizable web chat widget. | Live Chat is a secure real-time multi-company messaging product aimed at sales engagement and faster support responses. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 2.0 out of 5 from 2 ratings |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 49 reviews |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.6 out of 5 from 100 reviews |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 49 reviews |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | No user rating is displayed; the listing shows 100+ downloads. |
| Rating on Trustpilot | 4.7 out of 5 from 34 reviews. | 4.2 out of 5 from 6 reviews |
| REST API | The HTTPS REST API uses JSON, bearer API keys and standard HTTP methods, with a documented default limit of 120 requests per minute. | Its developer REST API includes ticket and client management operations such as opening tickets, replying, searching, and updating ticket properties. |
| Security | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. | The security page describes HTTPS and TLS encryption in transit, configurable IP restrictions, two-factor authentication, and ISO 27001:2022 certification. |
| What it does | HelpCrunch is a customer communication SaaS combining live chat, in-app messaging, email marketing, automation, ticketing and customer data. | Vision Helpdesk provides help desk, multi-company Satellite Help Desk, ITSM Service Desk and live chat products for customer and IT support. |
Plans
Vision Helpdesk
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
- Ent Service Desk SaaS$60 a month
- Starter Help Desk — Download recurring$810 a month
- Starter Help Desk — SaaS$1,215 a month
- Pro Help Desk — Download recurring$1,620 a month
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.