HelpDesk vs Sugar Serve
HelpDesk
helpdesk.comSugar Serve
sugarcrm.comSide by side
| Figure | HelpDesk | Sugar Serve |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Help desk software | 9.1 (#8) | 8.5 (#25) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2002 | 2004 |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | Cupertino, California, United States |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Rating on Capterra | 4.6 out of 5 from 183 reviews | 5.0 out of 5 from 1 review |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.5 out of 5 from 37 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 1 rating | 4.5 out of 5 from 251 ratings |
| Rating on Trustpilot | 3.8 out of 5 from 39 reviews | 1.5 out of 5 from 146 reviews |
| Rating on TrustRadius | 7.4 out of 10 from 9 reviews | 9.0 out of 10 from 3 reviews |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.