HelpHero vs Tooltip.io
HelpHero
helphero.coTooltip.io
tooltip.ioSide by side
| Figure | HelpHero | Tooltip.io |
|---|---|---|
| Price from | $45.83/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 2 |
| Spec score · User Onboarding Software | 8.1 (#10) | 7.8 (#18) |
| Analytics | Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. | The product tracks campaign engagement and performance in real time and allows performance data export. |
| Installation | HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress. | The site says Tooltip can be installed by copy-pasting its script or through Google Tag Manager. |
| Integration | The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger. | Tooltip documents script installation and a JavaScript Player API; its homepage also names Google Tag Manager as an installation option. |
| Product | HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. | Tooltip is an in-app messaging suite for the web aimed at onboarding users, educating customers, and running in-product marketing. |
| Security | HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers. | Tooltip says it is ISO 27001 compliant, stores data in US AWS data centers with backups kept for 30 days, and conducts annual third-party security audits. |
| Support | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. | The homepage lists friendly support on Pro, priority support and an SLA on Enterprise, and offers contact by email at [email protected]. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
In their own words
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.