| Price from | $249/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Knowledge base software | 8.6 (#29) | 7.2 (#125) |
| Spec score · AI Knowledge Base Software | 8.4 (#12) | 6.8 (#32) |
| Publishing audience | both | Shelf describes AI Knowledge Management as serving business and knowledge-management teams, and its AI Data Layer as serving technical teams. |
| Founded | 2011 | 2017 |
| Integrations | The maker lists integrations including Slack, Microsoft Teams, Salesforce, Zendesk, Chrome, Olark, Zapier, and Freshdesk. | The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. |
| Product | Helpjuice is a knowledge base platform for organizing and finding company or customer documentation. | Shelf turns enterprise documents, files, and other knowledge sources into structured, contextualized information for people and AI. |
| Security | The maker lists access control, user roles, SSO, GDPR compliance, and SOC 2 among its security or compliance features and claims. | Shelf’s technology page states that it is SOC 2 Type II certified and uses TLS 1.2+ in transit and AES-256 encryption at rest. |
| Support | The maker advertises 24x5 support, priority support, and onboarding assistance. | Shelf’s Salesforce app guide directs customers to their Shelf Account Manager or [email protected] for assistance. |
