| Price from | $249/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · AI Knowledge Base Software | 8.4 (#12) | 7.3 (#29) |
| API | Helpjuice lists API access among its platform features. | Capacity says its integrations include open APIs and that customers can build custom integrations. |
| Company | Helpjuice describes itself as a remote-first company and says it has operated since 2011. | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. |
| Founded | 2011 | 2010 |
| Integrations | The maker lists integrations including Slack, Microsoft Teams, Salesforce, Zendesk, Chrome, Olark, Zapier, and Freshdesk. | Capacity lists more than 270 integrations, including Salesforce, ServiceNow, Zendesk, Slack, Microsoft Teams, and Google Workspace. |
| Security | The maker lists access control, user roles, SSO, GDPR compliance, and SOC 2 among its security or compliance features and claims. | Capacity says it uses AES-256 encryption at rest and TLS 1.2+ in transit, and lists GDPR, HIPAA, and SOC 2 Type II compliance. |
| Support | The maker advertises 24x5 support, priority support, and onboarding assistance. | Capacity’s support page directs customers to email [email protected]. |
