Helplexa vs LiveChat
Helplexa
helplexa.com
LiveChat
livechat.comSide by side
| Figure | Helplexa | LiveChat |
|---|---|---|
| Price from | £14.99/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 9 |
| Spec score · Live chat software | 8.3 (#33) | 9.3 (#5) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Chat widget | The live chat widget supports real-time conversations, proactive nudges and offline message capture. | Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context. |
| Free plan | Yes | No |
| Integrations | The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Product | Helplexa combines website live chat and customer messages from channels such as Instagram and Facebook Messenger in a shared inbox. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | The Free plan includes email support; Starter includes email and chat support. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.