HelpMaster vs HelpSpot
HelpMaster
helpmasterpro.comHelpSpot
helpspot.comSide by side
| Figure | HelpMaster | HelpSpot |
|---|---|---|
| Price from | A$25/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · IT Help Desk Software | 8.3 (#27) | 9.1 (#7) |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Knowledge base | Teams can publish searchable knowledge base articles to support self-service and faster issue resolution. | Its knowledge base organizes content into books, chapters, and pages, with public or private publishing. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | Subscribers receive email and phone support during weekday Eastern Time hours, with a stated typical response within one business day. |
| What it does | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. | HelpSpot is a help-desk platform that turns support email into trackable requests and shared workflows. |
Plans
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
HelpSpot
- HelpSpotPrice not published
- HelpSpotPriced on request
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.