HelpMaster vs InvGate Service Desk
HelpMaster
helpmasterpro.com
InvGate Service Desk
invgate.comSide by side
| Figure | HelpMaster | InvGate Service Desk |
|---|---|---|
| Price from | A$25/mo | $41.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Help Desk Software | 8.3 (#27) | 9.0 (#11) |
| Headquarters | Canberra, Australia | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| Trial | A fully functional trial download is available, with no trial duration stated on the page. | InvGate offers a 30-day free trial without requiring a credit card. |
| What it does | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. |
Plans
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.