HelpMaster vs Jitbit Helpdesk
HelpMaster
helpmasterpro.comJitbit Helpdesk
jitbit.comSide by side
| Figure | HelpMaster | Jitbit Helpdesk |
|---|---|---|
| Price from | A$25/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 12 |
| Spec score · IT Help Desk Software | 8.3 (#27) | 8.9 (#12) |
| API | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | Teams can publish searchable knowledge base articles to support self-service and faster issue resolution. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Security controls | The product supports client and site viewing permissions and service catalog partitioning for security and access control. | Jitbit states that hosted data is encrypted at rest and in transit, uses AWS private-cloud infrastructure, and limits production database access to two people. |
| Trial | A fully functional trial download is available, with no trial duration stated on the page. | The SaaS trial lasts 21 days and requires no credit card; the self-hosted trial has no time limit but has some features disabled. |
| What it does | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.