HelpMaster vs Lansweeper
HelpMaster
helpmasterpro.comLansweeper
lansweeper.comSide by side
| Figure | HelpMaster | Lansweeper |
|---|---|---|
| Price from | A$25/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · IT Help Desk Software | 8.3 (#27) | 9.1 (#10) |
| API | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. | The platform offers a GraphQL API and webhooks, with full API access included in Enterprise and limited API features in Starter and Pro. |
| Headquarters | Canberra, Australia | Merelbeke, Belgium |
| Integrations | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. |
| Security controls | The product supports client and site viewing permissions and service catalog partitioning for security and access control. | Lansweeper says its cloud platform uses TLS encryption in transit, AES-256 encryption at rest, encrypted credential storage, and logical separation of customer data. |
| Support | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. | The Free plan includes community support, while Starter, Pro, and Enterprise list tier-specific support; Enterprise also includes a customer success manager. |
| Trial | A fully functional trial download is available, with no trial duration stated on the page. | The pricing page offers 14 days of access to all features without requiring a credit card. |
Plans
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
Lansweeper
- Free TrialPrice not published
- Free TrialPriced on request
- Starter$199 a month
- Pro$379 a month
- EnterprisePriced on request
- FreeFree
- ProPrice not published
- StarterPrice not published
In their own words
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations seeking visibility into their technology environments. It discovers IT, operational technology, cloud, and virtual assets, including unmanaged and rogue assets. Discovery can be agentless, with an IT Agent available for situations such as work-from-home environments. Inventory tools include data federation, normalization, classification, cleanup rules, dashboards, and generated diagrams. Lansweeper also provides vulnerability insights and flags software or assets that are at or approaching end of life. The platform offers a GraphQL API, webhooks, marketplace integrations, and a Flow Builder for custom workflows. Starter limits integrations to Service Desk ticket enrichment and has limited API features; Pro and Enterprise include marketplace apps, while full API access is in Enterprise. Lansweeper offers cloud-first Lansweeper Sites and on-premise Lansweeper Classic. Its cloud service uses TLS in transit, AES-256 at rest, encrypted credential storage, and logical customer-data separation. The free plan covers up to 100 assets. A 14-day trial provides access to all features without a credit card. Starter costs $199 a month billed annually; Pro costs $379 a month billed annually.