Helppier vs Inline Manual
Helppier
helppier.com
Inline Manual
inlinemanual.comSide by side
| Figure | Helppier | Inline Manual |
|---|---|---|
| Price from | $49/mo | $3/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 7 | 7 |
| Spec score · Product Adoption Software | 9.1 (#2) | 8.9 (#4) |
| Spec score · Digital Adoption Platforms | 9.0 (#3) | 8.9 (#4) |
| Spec score · Onboarding Bots | 9.1 (#3) | 9.0 (#4) |
| Spec score · User Onboarding Software | 9.0 (#4) | 8.8 (#5) |
| Analytics | Analytics reports expose guide plays, completion rate, unique users and reached goals with daily, weekly and monthly views. | Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports. |
| Founded | 2014 | 2012 |
| Headquarters | Porto, Portugal | London, England |
| Installation | Web installation uses a dashboard domain entry, the Chrome extension and a widget that appears on the site. | Deployment requires a Chrome authoring extension plus a short JavaScript player snippet installed in the target application. |
| Integrations | The integrations page lists Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and Helppier API. | Documented integrations include Google Analytics, Google Tag Manager, Mixpanel, Heap, Intercom, Kissmetrics, Marketo, Segment and Woopra. |
| Languages | In-app guides can be translated into as many as 65 languages. | Inline Manual supports more than 70 languages, including right-to-left languages; the Standard Pro pricing comparison lists 3 languages and Enterprise lists 70. |
| Licence | The opened official pages do not state an open-source licence or publish source code. | The terms describe Inline Manual as proprietary hosted software and grant customers limited subscription rights rather than ownership. |
| Rating on Capterra | 4.7 out of 5 from 3 reviews. | 4.3 out of 5 from 3 reviews |
| Rating on G2 | 3.8 out of 5 from 6 reviews. | 4.6 out of 5 from 23 reviews |
| Rating on GetApp | 4.7 out of 5 from 3 reviews. | 4.3 out of 5 from 3 reviews |
| Segmentation | Guides can be targeted to groups such as first-time users, active users and administrators. | Users can be segmented from synced properties and targeted with content at specified moments. |
| Self-hosting | On-premise hosting is listed as a Tailor Made plan feature. | The player can be implemented on-premise, including a standalone offline player option. |
| Support | Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. | The pricing comparison lists community forums and a knowledgebase, weekday 24/5 email support, and screenshare troubleshooting upon availability. |
| Tooltips and hotspots | Tooltips and hotspots attach contextual help to page elements such as buttons, images and form fields. | Tooltips provide persistent or on-demand help, while hotspots draw attention to newly launched features. |
Plans
Helppier
- Standard (up to 1,000 MAUS)$49 a month
- Standard (up to 10,000 MAUS)$99 a month
- Standard (up to 20,000 MAUS)$199 a month
- Standard$299 a month
- Standard (up to 50,000 MAUS)$299 a month
- Standard (more than 50,000 MAUS)Priced on request
- Tailor MadePriced on request
Inline Manual
- Employee adoption$3 a month
- iFrames Support add-on$129 a month
- Standard Pro$158 a month
- Standalone Player add-on$199 a month
- Priority Support add-on$289 a month
- Product Adoption Audit$399, paid once
- EnterprisePriced on request
In their own words
Helppier
Helppier provides no-code interactive guides, automated tours, and in-app messages for onboarding and assisting users. Web guides can combine multi-page tours with tooltips, hotspots, popups, banners, warnings, notifications, and NPS surveys. Analytics track guide plays, completion rates, unique users, and reached goals, with daily, weekly, or monthly reports. Helppier is designed for web apps, including single-page apps built with React, AngularJS, Ember, or Backbone. Listed integrations include Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and the Helppier API. The mobile page lists Android and marks iOS as “Coming Soon.” Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. The pricing FAQ states a minimum loyalty period of six months. Standard is listed at $299 a month, with two months free if paid yearly; it supports up to 50,000 MAUS, two admin users, 65 languages, and unlimited guides and steps. A 14-day trial is offered, but there is no free plan.
Inline Manual
Inline Manual has no write-up on Specifiction yet; its figures are above.