Helppier vs MeltingSpot

Helppier provides no-code interactive guides, automated tours, and in-app messages for onboarding and assisting users. Web guides can combine multi-page tours with tooltips, hotspots, popups, banners, warnings, notifications, and NPS surveys. Analytics track guide plays, completion rates, unique users, and reached goals, with daily, weekly, or monthly reports. Helppier is designed for web apps, including single-page apps built with React, AngularJS, Ember, or Backbone. Listed integrations include Canva, HubSpot, Mailchimp, Calendly, Typeform, Google Analytics, Google Tag Manager, Mixpanel, SharePoint, and the Helppier API. The mobile page lists Android and marks iOS as “Coming Soon.” Standard includes email support; Tailor Made adds priority support, phone and Zoom support, and a dedicated account manager. The pricing FAQ states a minimum loyalty period of six months. Standard is listed at $299 a month, with two months free if paid yearly; it supports up to 50,000 MAUS, two admin users, 65 languages, and unlimited guides and steps. A 14-day trial is offered, but there is no free plan.

MeltingSpot is an AI Learning Agent embedded in software to train, guide, and support users while they work. It delivers conversations, contextual tooltips, video, documents, and microlearning paths in the workflow, and can surface guidance when it detects difficulty. Teams can import documents, PDFs, or session replays and use AI to create coaching content. Real-time adoption tracking and analytics help identify friction and measure return on investment. Deployment uses a JavaScript snippet or browser extension without backend integration, while a REST API manages members, groups, and lives. Listed compatible tools include Salesforce, SAP, Workday, ServiceNow, Microsoft 365, Oracle, HubSpot, Anaplan, SuccessFactors, Cegid, Microsoft Dynamics 365, and Sage. Data is encrypted in transit and at rest; infrastructure is SOC 2 Type II certified, with GDPR-compliant processing and EU data centers. Native SAML/SSO and role-based access control are listed. SaaS starts at €1.50 per active user per month, usage-based, with AI credits included. Users can start free without a credit card until going live; the FAQ refers to a 15-day SaaS trial.