Helpshift vs YundaDesk
Helpshift
helpshift.comYundaDesk
yundadesk.comSide by side
| Figure | Helpshift | YundaDesk |
|---|---|---|
| Price from | — | $20/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · AI Customer Service Software | 7.9 (#15) | 8.4 (#9) |
| Headquarters | San Francisco, California, USA | Shenzhen, Guangdong, China |
| What it does | Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community. | YundaDesk is SaaS for omnichannel AI customer service, team collaboration and marketing automation for cross-border commerce and global teams. |
Plans
In their own words
YundaDesk
YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance and a knowledge base. It brings conversations from WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget and a custom API into one service. The listed plans provide unlimited agents, channels, conversations and messages. YundaDesk uses a hybrid AI resolution model, with monthly credit allowances that vary by plan. Free includes 1,000 AI credits per month. Starter costs $20 a month and includes 10,000 credits; Pro costs $200 a month and includes 100,000. Enterprise has unlimited AI credits and no listed price. YundaDesk offers a free plan and paid plans from 20.0 /mo. The service runs on the web and is headquartered in Shenzhen, Guangdong, China.