HelpSpot vs Jitbit Helpdesk
HelpSpot
helpspot.comJitbit Helpdesk
jitbit.comSide by side
| Figure | HelpSpot | Jitbit Helpdesk |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 15 |
| Spec score · Help desk software | 9.0 (#14) | 9.1 (#9) |
| Spec score · IT Help Desk Software | 9.1 (#7) | 8.9 (#12) |
| AI features | AI Composer can draft, rephrase, translate, and summarize responses, and AI can suggest categorization and replies. | AI can suggest knowledge-base content, summarize tickets, draft replies, categorize and route tickets, answer chats and search external or internal content. |
| Automation | Automation rules can route tickets, send replies, escalate requests, and trigger external actions. | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. |
| Free plan | No | No |
| Integrations | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | Its knowledge base organizes content into books, chapters, and pages, with public or private publishing. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Rating on Apple App Store | 3.0 out of 5 from 4 ratings | 4.6 out of 5 from 71 ratings |
| Rating on G2 | 4.0 out of 5 from 17 reviews | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.5 out of 5 from 11 reviews | 4.6 out of 5 from 33 reviews |
| Rating on Google Play | 4.2 out of 5 from 16 reviews | 3.0 out of 5 from 102 reviews |
| Reporting | Built-in reporting covers request volume, response time, resolution time, and customer-experience measures. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| Self-hosting | Self-hosted deployments provide direct SQL access, offline operation behind a firewall, and customer-controlled updates and backups. | The on-premises edition can run on customer-controlled Windows, Linux or Docker infrastructure and retain data on private servers. |
| SLA management | Yes | Yes |
| System requirements | Current self-hosting requires Linux or Windows Server, PHP 8.2+, MySQL 5.7+/MariaDB or SQL Server 2016+, and Apache, Nginx, or IIS. | Self-hosting requires .NET 10, Microsoft SQL Server 2017 or later, and supports Windows Server, modern Linux distributions and Docker. |
| Ticketing | The product provides request tracking, assignment, status management, search, and complete request history. | It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment. |
Plans
HelpSpot
- HelpSpotPrice not published
- HelpSpotPriced on request
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.