HelpSpot vs Znuny
HelpSpot
helpspot.com
Znuny
znuny.orgSide by side
| Figure | HelpSpot | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 7 |
| Spec score · Help desk software | 9.0 (#14) | 9.1 (#7) |
| API access | Yes | Yes |
| Automation | Automation rules can route tickets, send replies, escalate requests, and trigger external actions. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Customer portal | Customers can submit requests, read knowledge-base content, and check request status through a portal. | Yes |
| Founded | 2005 | 2013 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Shared inbox | Multiple email accounts can feed one shared inbox, with assigned messages moving into individual agent queues. | Yes |
| SLA management | Yes | Yes |
| Support | Subscribers receive email and phone support during weekday Eastern Time hours, with a stated typical response within one business day. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
HelpSpot
- HelpSpotPrice not published
- HelpSpotPriced on request
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.