| Price from | $100/mo | €2.50/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Remote Support Software | 8.7 (#8) | 7.7 (#37) |
| Spec score · Remote support tools | 8.7 (#12) | 8.3 (#20) |
| Headquarters | Reston, Virginia, USA | Varna, Bulgaria |
| Intended users | HelpWire says it is designed for IT departments, managed service providers, and help desk teams. | The About page describes the product as intended for small IT teams and MSPs supporting client Windows PCs. |
| Product | HelpWire provides on-demand remote support and unattended remote access for workstations. | Telmetra combines remote control and live monitoring for Windows devices in one console. |
| Security | HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication. | The site says sessions use encrypted transport, devices connect outbound without inbound firewall ports, and connection history is kept for accountability. |
