Telmetra

Spec sheet

Product

Telmetra combines remote control and live monitoring for Windows devices in one console.Read 11 Oct 2026 · telmetra.com

Intended users

The About page describes the product as intended for small IT teams and MSPs supporting client Windows PCs.Read 11 Oct 2026 · telmetra.com

Integrations

The listed backup destinations include Google Drive, Backblaze B2, and a file server.Read 11 Oct 2026 · telmetra.com

Security

The site says sessions use encrypted transport, devices connect outbound without inbound firewall ports, and connection history is kept for accountability.Read 11 Oct 2026 · telmetra.com

Support

The site offers email and in-app chat support for installation, login, and billing questions Monday through Friday, 09:00–17:00 EET.Read 11 Oct 2026 · telmetra.com

Headquarters

Varna, BulgariaRead 28 Sep 2026 · telmetra.com

Backups

Scheduled folder and SQL Server backups can go to Google Drive, Backblaze B2, or a file server, with run history and failure alerts.Read 11 Oct 2026 · telmetra.com

Browser access

Users can connect from any browser, including a browser on a phone.Read 11 Oct 2026 · telmetra.com

Data location

Telmetra says it is EU-based, headquartered in Varna, Bulgaria, with primary infrastructure in the EU; processing locations may vary by provider, configuration, and deployment.Read 11 Oct 2026 · telmetra.com

Monitoring

Monitoring can show CPU, RAM, disk, services, and event logs, with email and push alerts.Read 11 Oct 2026 · telmetra.com

Other features

The product lists SMART storage health checks, optional session recording, and maintenance automation for disk cleanup, startup apps, and sleep settings.Read 11 Oct 2026 · telmetra.com

Remote access

Technicians can connect to managed devices unattended or provide one-time Quick Support using a code.Read 11 Oct 2026 · telmetra.com

Session retention

The site says optional session recordings and selected session input and audit data are retained for 30 days after a session.Read 11 Oct 2026 · telmetra.com

Supported devices

Telmetra supports Windows 10, Windows 11, and Windows Server hosts; macOS and Linux hosts are not supported.Read 11 Oct 2026 · telmetra.com

Windows updates

Managed devices show pending, installed, failed, and critical Windows updates and whether a reboot is required.Read 11 Oct 2026 · telmetra.com

Plans and prices

Every Telmetra plan and price →

Where Specifiction places it

• Remote support tools#20 of 478.3
• Remote Support Software#37 of 497.7