Helpwise vs Keeping
Helpwise
helpwise.io
Keeping
keeping.comSide by side
| Figure | Helpwise | Keeping |
|---|---|---|
| Price from | $15/mo | $14/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 8.3 (#10) |
| Automation | Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. | Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. |
| Headquarters | Palo Alto, California, United States | Brooklyn, New York, United States |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. |
| Mobile access | The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices. | Keeping provides a mobile-friendly portal that its pricing page says can be used on iPhone and Android devices. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.