Helpwise vs Loop Email
Helpwise
helpwise.ioLoop Email
intheloop.ioSide by side
| Figure | Helpwise | Loop Email |
|---|---|---|
| Price from | $15/mo | $18.75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 8.4 (#8) |
| Headquarters | Palo Alto, California, United States | Ljubljana, Slovenia |
| Plan limits | Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules. | Starter requires at least 3 users and includes 3 shared inboxes; Pro requires 10 users and includes 10 shared inboxes; Enterprise requires 30 users and includes 10 or more inboxes with additional inboxes charged separately. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.