Helpwise vs ShareMail
Helpwise
helpwise.ioShareMail
sharemail.appSide by side
| Figure | Helpwise | ShareMail |
|---|---|---|
| Price from | $15/mo | $6/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.7 (#21) |
| Spec score · Email Collaboration Software | 8.2 (#12) | 7.6 (#19) |
| Automation | Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. | Rules can tag, assign, round-robin, or notify, and the site says unlimited rules are included on every plan. |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | The docs index lists Stripe customer context and Slack or Discord notifications as integrations. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | ShareMail is a shared inbox for small teams that works on top of Gmail. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Starter and Team include support from humans; Business includes priority support with screen shares. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.