Helpwise vs Sortd
Helpwise
helpwise.io
Sortd
sortd.comSide by side
| Figure | Helpwise | Sortd |
|---|---|---|
| Price from | $15/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.9 (#17) |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | Sortd lists Google Calendar, Google Drive and Zapier integrations, with Zapier connecting to apps including Google Sheets, Typeform, Jotform, HubSpot and Trello. |
| Mobile access | The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices. | Sortd offers iOS and Android mobile apps and a Gmail mobile add-on for adding tasks and emails. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | Sortd says it was officially approved and vetted by a Google-appointed security audit and compliance firm. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | Priority Support is included in the Business plan, while Business Plus includes concierge onboarding and a success manager. |
Plans
Sortd
- Starter$10 a month
- Essentials$16 a month
- Business$22 a month
- Business Plus$29 a month
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.
Sortd
Sortd turns Gmail conversations into team workflows where each conversation can have an owner, status, and deadline. Teams can use shared Gmail inboxes such as support@, sales@, orders@, and accounts@ without moving mail to another mailbox. Emails can be organized in board lanes, with custom workflows, statuses, colours, and fields. Available views include Kanban, table, deadline, day-planner, and message views, although Starter is limited to Kanban and Planner. Sortd lists Google Calendar, Google Drive, and Zapier integrations; Zapier can connect to apps including Google Sheets, Typeform, Jotform, HubSpot, and Trello. It also offers iOS and Android apps and a Gmail mobile add-on. Essentials includes AI Smart Status; Business adds AI urgency and sentiment features, content-based assignment, CRM tools, and REST API and MCP access. Business includes priority support. Plans start at $10 a month per user when billed annually, and a 7-day trial is available. There is no free plan.