Helpwise vs UnInbox
Helpwise
helpwise.ioUnInbox
uninbox.comSide by side
| Figure | Helpwise | UnInbox |
|---|---|---|
| Price from | $15/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.6 (#23) |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | UnInbox describes itself as collaborative email with shared inboxes, infinite addresses, per-email workflows, and an open-source codebase. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | The Free plan lists community/email support, while Pro lists priority chat support and video call support. |
| Team collaboration | Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread. | Shared spaces let teams comment on conversations and reply from shared addresses. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.
UnInbox
UnInbox is collaborative email software for teams and professionals. It provides shared inboxes, shared spaces, and workflow statuses so teammates can comment on conversations, reply from shared addresses, and see whether work is complete. Users can add unlimited addresses, including admin@, support@, sales@, and billing@ examples. The codebase is open source, with instructions for running it locally; self-hosting requires additional manual email configuration and production guidance through Discord. A free plan costs nothing @uninbox.me email address and includes personal spaces, three workflows per space, seven-day raw email retention, and community or email support. Pro costs $12 a month billed per user, adding teams, unlimited custom domains, shared and public spaces, SMTP and API access, assignees, and priority support. Enterprise has no listed price, requires 30 users, and adds dedicated infrastructure, SAML SSO, long retention, onboarding, and organization-wide video support.