Helpwise vs ZapMail
Helpwise
helpwise.ioZapMail
getzapmail.comSide by side
| Figure | Helpwise | ZapMail |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Shared Inbox Software | 8.3 (#9) | 7.1 (#30) |
| Spec score · Email Collaboration Software | 8.2 (#12) | 7.1 (#24) |
| Automation | Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. | Its visual rule builder supports more than 200 triggers and actions, SLA timers, and round-robin or load-balanced assignments. |
| Founded | 2019 | 2023 |
| Headquarters | Palo Alto, California, United States | Stockholm |
| Integrations | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. | The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations. |
| Product | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. | ZapMail describes itself as a collaborative email service with real team addresses, shared inboxes, and AI assistance. |
| Security | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. | The features page lists SOC 2 Type II, ISO 27001, GDPR, and HIPAA availability, plus SSO, SCIM, audit logs, and customer-managed encryption keys. |
| Support | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. | The contact page says existing customers get a support reply within one business hour. |
Plans
In their own words
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.