Helpy vs InvGate Service Desk
Helpy
helpy.io
InvGate Service Desk
invgate.comSide by side
| Figure | Helpy | InvGate Service Desk |
|---|---|---|
| Price from | $40/mo | $41.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · IT Knowledge Base Software | 8.5 (#21) | 9.0 (#7) |
| Integrations | Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| SLA management | Yes | Service and operational level agreements can be configured and monitored in every plan. |
| Support | Helpy provides a support knowledgebase and support by email or chat. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| Trial | Helpy Cloud offers a 14-day trial, and the start page says it is free for 3 agents with no credit card required. | InvGate offers a 30-day free trial without requiring a credit card. |
Plans
Helpy
- Self Hosted$40 a month
- EssentialPrice not published
- EssentialPriced on request
- BasicPrice not published
- BasicPriced on request
- EnterprisePriced on request
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.