Heroic Knowledge Base vs ProProfs Knowledge Base
Heroic Knowledge Base
herothemes.comProProfs Knowledge Base
proprofskb.comSide by side
| Figure | Heroic Knowledge Base | ProProfs Knowledge Base |
|---|---|---|
| Price from | $7.04/mo | $0.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 10 |
| Spec score · Knowledge base software | 7.9 (#85) | 9.5 (#1) |
| Access control | Plus and Pro can restrict the whole knowledge base, a category, or an article to logged-in users and support password-protected or intranet use. | Security features include conditional content, folder restrictions, Enterprise SSO through Okta and Azure AD, private sites and IP restrictions. |
| Analytics | Plus and Pro include search analytics for popular and empty searches, article feedback, and transfer analytics. | Reports cover article performance, search trends, failed searches, and author activity. |
| Publishing audience | both | both |
| Authoring | Features include article attachments, an automatic table of contents, revision history, video embeds, and CSV article import. | It provides a WYSIWYG editor, video and image support, table of contents, revision history, file management, single sourcing and version control. |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | Pro lists Slack, Heroic Inbox, HelpScout, WPForms, Formidable Forms, and Gravity Forms integrations. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Support | All plans include plugin updates; Essential and Plus have standard support, while Pro has premium support. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
| Version history | Yes | Yes |
Plans
Heroic Knowledge Base
- Heroic KB Essential$169 a year
- Heroic KB Plus$349 a year
- Heroic KB Pro + AI$599 a year
- Heroic KB Essential$84.50 a year
- Heroic KB Plus$174.50 a year
- Heroic KB Pro + AI$299.50 a year
ProProfs Knowledge Base
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
- Business (Smarter Employee Learning Suite)$1.99 a month
- Business Complete Elite (Smarter Employee Learning Suite)$2.99 a month
- FREE PLANFree
- Smarter Employee Suite$499 a month
In their own words
Heroic Knowledge Base
Heroic Knowledge Base has no write-up on Specifiction yet; its figures are above.
ProProfs Knowledge Base
ProProfs Knowledge Base creates public or private knowledge bases, manuals, documentation, and help centers. Its editor supports images, video, revision history, file management, version control, and single sourcing; Word documents, PDFs, and PowerPoints can be imported. AI features cover writing, search, translation, SEO optimization, step-by-step guide creation, article suggestions, and reporting. Authors can customize themes, fonts, CSS and HTML, use custom domains, and create multiple help sites or brands. Access controls include private sites, password protection, folder restrictions, conditional content, and IP restrictions; authentication options include SSO, SAML, and JWT. Reports cover article performance, search trends, failed searches, and author activity. It is accessible on laptops, tablets, and phones, and the mobile experience works without installing an app. The free plan supports one author and up to 25 pages. The pricing note lists paid plans from $0.99/user/mo (annual); the Essentials plan is also listed at $49 per author per month with annual billing and a 50-user minimum. Other listed plans include Business at $69 per author/month and Business Complete Elite at $79 per author/month, both with annual billing.