Heroic Knowledge Base vs Zendesk Guide
Heroic Knowledge Base
herothemes.com
Zendesk Guide
zendesk.comSide by side
| Figure | Heroic Knowledge Base | Zendesk Guide |
|---|---|---|
| Price from | $7.04/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 10 |
| Spec score · Knowledge base software | 7.9 (#85) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Free plan | No | No |
| Headquarters | Manchester, United Kingdom | San Francisco, California, United States |
| Integrations | Pro lists Slack, Heroic Inbox, HelpScout, WPForms, Formidable Forms, and Gravity Forms integrations. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Version history | Yes | Yes |
Plans
Heroic Knowledge Base
- Heroic KB Essential$169 a year
- Heroic KB Plus$349 a year
- Heroic KB Pro + AI$599 a year
- Heroic KB Essential$84.50 a year
- Heroic KB Plus$174.50 a year
- Heroic KB Pro + AI$299.50 a year
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Heroic Knowledge Base
Heroic Knowledge Base has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.