HESK vs Znuny
HESK
hesk.com
Znuny
znuny.orgSide by side
| Figure | HESK | Znuny |
|---|---|---|
| Price from | $29.99/mo | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 7 |
| Spec score · Help desk software | 8.4 (#27) | 9.1 (#7) |
| Customer portal | Yes | Yes |
| Founded | 2005 | 2013 |
| Free plan | Yes | Yes |
| Headquarters | Novo mesto, Slovenia | Berlin, Germany |
| Help center | Yes | Yes |
| Purpose | Hesk is help desk software for submitting, tracking, assigning, and resolving support tickets. | Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. |
| Support | Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
HESK
- Hesk FreeFree
- Hesk Advanced License$199.99 a month
- Hesk Cloud$29.99 a month
- Hesk Cloud Pro$49.99 a month
- Hesk Cloud MAX$99.99 a month
- Hesk FreeFree
- Hesk Website License$49.99, paid once
- Hesk Advanced License$199.99, paid once
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.