Heymarket vs Kenect

Heymarket gives teams shared inboxes for business SMS, email, and messaging apps, with access from desktop or mobile. Team members can read and respond to texts and emails in centralized inboxes. Automations can use keywords, timing, or message sentiment to reply, assign chats, or add contacts to campaigns. Campaign tools include scheduled texts, drip campaigns, templates, and custom fields. AI agents can answer FAQs from an approved knowledge base, schedule appointments, and extract lead information for CRM syncing. The Chrome Extension can text numbers found on webpages or in CRMs, and the integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. Security features listed include SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention; Heymarket says messages are encrypted at rest and in transit. Standard starts at $49 per user/month billed annually, with a two-user minimum, and a 14-day trial; there is no free plan. Standard excludes group messaging, call forwarding, email, Facebook Messenger, and Apple Messages for Business. Pricing lists 1,000 monthly credits at $0.03 per credit; longer texts use multiple credits.

Kenect is an AI-powered communications platform for dealerships and related businesses. It brings customer conversations into one workspace across text, email, voice, website chat, social media, and payment requests. Two-way messaging, MMS, a shared team inbox, scheduled messages, and automated sequences support daily outreach. Conversational AI can handle sales inquiries, service scheduling, reminders, status updates, recalls, and customer questions. Dealers can automate review requests, collect private feedback, manage responses, and monitor reputation activity. Payment tools support deposits, invoices, and payment collection through the mobile app. Kenect lists integrations with Dealertrack, Xtime, DealerFX, Lightspeed, Zapier, VinSolutions, DP360, IDS, Motility, and CDK eLead, including contact syncing and event-triggered texts. Apps run on Android and iOS, with web access. Existing customers can download the mobile app at no extra cost. Pricing is on request. The initial subscription term is 12 months unless an enrollment form says otherwise.