Heymarket vs TextBox

Heymarket gives teams shared inboxes for business SMS, email, and messaging apps, with access from desktop or mobile. Team members can read and respond to texts and emails in centralized inboxes. Automations can use keywords, timing, or message sentiment to reply, assign chats, or add contacts to campaigns. Campaign tools include scheduled texts, drip campaigns, templates, and custom fields. AI agents can answer FAQs from an approved knowledge base, schedule appointments, and extract lead information for CRM syncing. The Chrome Extension can text numbers found on webpages or in CRMs, and the integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. Security features listed include SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention; Heymarket says messages are encrypted at rest and in transit. Standard starts at $49 per user/month billed annually, with a two-user minimum, and a 14-day trial; there is no free plan. Standard excludes group messaging, call forwarding, email, Facebook Messenger, and Apple Messages for Business. Pricing lists 1,000 monthly credits at $0.03 per credit; longer texts use multiple credits.

TextBox provides two-way business texting through an existing business-owned landline, VoIP, or toll-free number. Teams can share one number in a common inbox, add internal comments, and send one-to-one or small-group messages, including pictures and PDFs. Messaging tools include templates, timed auto-replies, scheduled messages, and reminders. Plans include unlimited contacts, with tags, notes, and searchable message history. TextBox offers API access and a Zapier integration described as connecting to over 9,000 apps, including Salesforce, HubSpot, Google Calendar, and Slack. It handles 10DLC registration and built-in STOP opt-out processing. Setup includes phone ownership verification and an electronic Letter of Authorization, followed by carrier campaign registration. Domestic US texting is supported; international texting is described as on the roadmap. TextBox has Android, iOS, macOS, web, and Windows platforms. It was founded in 1994 and is headquartered in Tallahassee, Florida.