Higher Logic Vanilla vs Sugester
Higher Logic Vanilla
higherlogic.comSugester
sugester.comSide by side
| Figure | Higher Logic Vanilla | Sugester |
|---|---|---|
| Price from | — | $12/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 10 |
| Spec score · Customer Community Software | 7.5 (#22) | 8.3 (#11) |
| API | The Essential plan includes unlimited API calls and one staging or development site. | Sugester links to its API documentation from its integrations page. |
| Company history | Higher Logic says it was founded in 2007 by Rob Wenger and Andy Steggles. | Sugester says it was founded on 04/03/2015 and grew out of a customer-support need at its previous project, InvoiceOcean. |
| Free plan | No | Yes |
| Headquarters | Arlington, Virginia, United States | Warsaw, Poland |
| Integrations | Listed integrations include Zendesk, Salesforce, Jira, Freshdesk, HubSpot, Zoom, and Zapier. | The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp. |
| Product | Higher Logic Vanilla is customer community software for B2B and B2C companies. | Sugester provides CRM, live chat, helpdesk, task and project management, knowledge base, forum, email, and VoIP features. |
| Support | The Enterprise and Enterprise Plus packages list Enterprise Support. | The pricing page says customers can contact Sugester through live chat, by phone, or by email. |
Plans
Higher Logic Vanilla
- CorporatePriced on request
- EnterprisePriced on request
- Enterprise PlusPriced on request
- EssentialPriced on request
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Higher Logic Vanilla
Higher Logic Vanilla has no write-up on Specifiction yet; its figures are above.
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.