HiveDesk Contact Center WFM vs Hubstaff

HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.

Hubstaff is time and project tracking software with web, desktop, and mobile apps. It supports project tracking, billable time, timesheet approvals, offline tracking, and data export. Listed platforms include Windows, macOS, Linux, iOS, and Android. The Starter plan costs $7 a month, billed monthly, and includes 500 screenshots and 500 app and URL records per user per month, plus five clients. Grow costs $9 a month, billed monthly, with 1,500 screenshots and 1,500 app and URL records per user per month, plus one integration. Team costs $12 a month, billed monthly, and includes unlimited integrations. Enterprise costs $25 a month, billed monthly, and adds account provisioning, SSO, SCIM provisioning, HIPAA and SOC 2 support, and VIP support. Separately, pricing is listed from $4.99/user/mo with annual billing, and a 14-day trial is available. There is no free plan.