HiveDesk Contact Center WFM vs Papershift
HiveDesk Contact Center WFM
hivedesk.com
Papershift
papershift.comSide by side
| Figure | HiveDesk Contact Center WFM | Papershift |
|---|---|---|
| Price from | $5/mo | $400/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.8 (#7) |
| Company size | LinkedIn lists HiveDesk as a privately held company with 11–50 employees. | LinkedIn lists Papershift as a 51–200 employee public company with headquarters in Karlsruhe. |
| Documentation and support | HiveDesk provides getting-started, billing, best-practice, API and other help articles through its support center and knowledge base. | The help centre contains FAQs, security articles, export instructions, 2FA guidance and chat support links. |
| Founded | 2011 | 2015 |
| Headquarters | Louisville, Kentucky, United States | Karlsruhe, Germany |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | Marketplace integrations include Personio, CharlieHR, bookingkit, FareHarbor, Slack, sevdesk, EasySecure and Oneteam. |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | Papershift is cloud-based HR software combining time tracking, scheduling, and HR management in one system. |
| Rating on Apple App Store | The listing says it has insufficient ratings or reviews to display an overview. | 4.2 out of 5 from 9 reviews |
| Rating on Capterra | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 84 reviews |
| Rating on G2 | 4.4 out of 5 from 5 reviews | 4.6 out of 5 from 5 reviews |
| Rating on GetApp | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 84 reviews |
| Rating on Software Advice | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 84 reviews |
| Security | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. | Papershift states that data is encrypted in transit and storage, backed up daily and hosted in ISO 27001-certified German data centres. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | Papershift says its support team and Helpdesk are available to help with questions, and its pricing page offers personal consultation by phone or chat. |
| What it does | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. | Papershift is a German cloud HR and workforce-management platform combining time tracking, scheduling and HR processes. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Papershift
- Core$400 a month
- Premium$600 a month
- Professional$900 a month
- CorePriced on request
- EnterprisePriced on request
- PremiumPriced on request
- ProfessionalPriced on request
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.
Papershift
Papershift is cloud-based HR software that combines time tracking, scheduling, and HR management. Its listed features include absence management, payroll processing, applicant tracking, digital personnel files, and internal company chat with AI capabilities. Core includes digital time tracking, absence management, employee profiles, document management, and EU hosting. Premium adds digital rota planning, automatic shift allocation, and multi-site planning; Professional adds automated roster allocation, payroll calculations and exports, and advanced roles and permissions. The plans are $400 a month for Core, $600 a month for Premium, and $900 a month for Professional, each billed per employee per month. Papershift offers a 14-day free trial without payment information, but no free plan. It runs on Android, iOS, Linux, macOS, web, and Windows. The marketplace lists integrations such as Personio, EasySecure, bookingkit, Slack, and sevdesk. An API can connect external systems, but users must request activation through the contact form.