HiveDesk Contact Center WFM vs Timesheets.com
HiveDesk Contact Center WFM
hivedesk.com
Timesheets.com
timesheets.comSide by side
| Figure | HiveDesk Contact Center WFM | Timesheets.com |
|---|---|---|
| Price from | $5/mo | $4.40/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Employee Time Tracking Software | 9.0 (#4) | 8.7 (#10) |
| API documentation | The support site has an API section containing two help articles, rather than a large public reference or SDK catalog. | Documentation includes authentication, an endpoint catalog, resource guides, reports, errors and reusable Bash, Node.js and Python examples. |
| Founded | 2011 | 2004 |
| Headquarters | Louisville, Kentucky, United States | The site lists a mailing address of PO Box 1392, Discovery Bay, CA 94505. |
| Integrations | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. | The product supports QuickBooks, ADP, Gusto, Paychex, CSV, spreadsheets, PDFs, and an API for custom integrations. |
| Product | HiveDesk offers contact center workforce management with agent scheduling, time tracking, schedule adherence, activity monitoring, and real-time dashboards. | Timesheets.com tracks employee hours, supports payroll, and manages billable time through one platform. |
| Rating on Capterra | 4.4 out of 5 from 27 reviews | 4.7 out of 5 from 851 reviews |
| Rating on G2 | 4.4 out of 5 from 5 reviews | 4.2 out of 5 from 463 reviews |
| Rating on GetApp | 4.4 out of 5 from 27 reviews | 4.7 out of 5 from 851 reviews |
| Rating on Software Advice | 4.4 out of 5 from 27 reviews | 4.7 out of 5 from 851 reviews |
| Scheduling | Managers can create shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. | Managers create and publish employee schedules with day, week and month views integrated with time and expense records. |
| Security controls | HiveDesk states that data is encrypted with AES-256 at rest and TLS 1.2 or later in transit, with role-based access controls. | Security options include Photo Timestamp, IP Lock, GPS GeoPunch, notifications, audit trails and user restrictions. |
| Support | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. | Support is offered by live phone, chat, email and text assistance, and the help center contains setup, training, troubleshooting and integration sections. |
| What it does | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. | Timesheets.com tracks employee time for payroll, billing and job costing, with expenses, scheduling and HR tools. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
Timesheets.com
- Freelancer freeFree
- Nonprofit$4.40 a month
- Professional$5.50 a month
- Freelancer$7.50 a month
In their own words
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.
Timesheets.com
Timesheets.com tracks employee hours, supports payroll tasks, and records billable project time. Employees can clock in through the web, iOS, Android, kiosk mode, or manual entry, with hours organized by location, department, and job. Timesheets can be signed and approved; payroll tools include overtime calculations, deductions, accruals, and exports. Project records can include customer, project, account code, bill rate, and cost rate for billing and job costing. Security controls include GPS punch locations, photo capture, IP restrictions, notifications, audit trails, and configurable user restrictions. Integrations include QuickBooks, ADP, Gusto, Paychex, CSV, spreadsheets, PDFs, and a REST API that returns JSON. The API allows 5 requests per rolling 60 seconds per key. QuickBooks Desktop versions are supported, as are most Online versions, with an exception for Online versions without weekly timesheets. The Freelancer plan is free for one user and cannot track other workers. Professional costs $5.50/user/month; Photo Timestamp is separate at $1 per user. Timesheets.com also offers a free trial and lists web, iOS, Android, and API platforms.