HiveDesk Contact Center WFM vs Worksnaps

HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.

Worksnaps provides verifiable time tracking for remote work. It groups recorded activity into 10-minute work snaps, which can be reviewed alongside a screenshot, activity volume and active applications. The client records mouse and keyboard click counts but does not capture typed keystrokes. Users can approve or deny screenshots, pause tracking, use private mode and configure filters for screenshots and application names. Project and user dashboards, customizable reports, calendar and timeline views, and invoices based on logged time are available. Integrations including Asana, Jira, Basecamp, Trello, Redmine, Teamwork, Zapier, Freshbooks and Harvest can import projects and tasks or synchronize logged time. The service has web access and a desktop client for Windows 7 through 11, macOS 10.9 or above, and Linux distributions. Its web console supports most modern browsers. A free plan covers one person and one project; paid plans include Starter at $20 a month, Team at 40.00 USD, Department at 70.00 USD and Business at 90.00 USD. A 30-day trial is listed. Uploaded screenshots are stored for two years, with shorter retention available on request. Worksnaps says it uses SSL for transmitted information and commercially reasonable security methods.