HOMER vs ServicePilot VoIP Monitoring
HOMER
sipcapture.org
ServicePilot VoIP Monitoring
servicepilot.comSide by side
| Figure | HOMER | ServicePilot VoIP Monitoring |
|---|---|---|
| Price from | Free | $0.50/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · VoIP Monitoring Software | 8.3 (#5) | 7.9 (#6) |
| Deployment | The project supports Docker, and the current HOMER repository documents release packages and Docker builds. | The page describes SaaS, hybrid and on-premise deployment options. |
| Purpose | HOMER is a VoIP and RTC capture framework for analysis and monitoring. | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. |
| Security | The site lists payload encryption and TLS support for capture agents. | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. |
| Support | Commercial support options listed include development support, 24/7 SLA production support, and advanced training; requests are quote-based. | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
In their own words
HOMER
HOMER is a free framework for capturing VoIP and real-time communications traffic for analysis and monitoring. Its listed tools include search, end-to-end analysis, and packet drill-down, together with call-flow and PCAP capture, statistics, analytics, a REST API, and widgets. Capture agents support HEP3 encapsulation, payload encryption and compression, and TLS. The listed core covers SIP, RTCP, RTCP-XR, WebRTC signaling, and log collection. HEP/EEP integrations include Kamailio, OpenSIPS, Captagent, Asterisk, FreeSWITCH, RTPEngine, sipgrep, sngrep, and hepipe. HOMER 11 is described as an all-in-one HEP capture and API server for the 11.x data lake, with ingest, DuckLake storage, a Node using FlightSQL, and a Coordinator with a REST API. Docker is supported, and the project uses the AGPL-3.0 License. The maker presents HOMER for ITSPs, VoIP providers, and trunk suppliers. Commercial development support, 24/7 SLA production support, and advanced training are available by quote.
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.