Hornbill CMDB vs iTop
Hornbill CMDB
hornbill.comiTop
combodo.comSide by side
| Figure | Hornbill CMDB | iTop |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 6 |
| Spec score · CMDB Software | 7.7 (#26) | 8.7 (#10) |
| Spec score · Configuration Management Database | 7.8 (#22) | 8.6 (#9) |
| Founded | 1995 | 2010 |
| Headquarters | London, United Kingdom | Échirolles, France |
| Integrations | Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems. | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. |
| Intended users | The product page describes benefits for CXOs, IT asset management directors, service managers, and service desk managers. | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. |
| Security | Hornbill says its security objectives include ISO 27001 and ISO 27018, encryption of transmitted data, and storage within the legal geographical entity associated with the customer’s head office unless otherwise requested. | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. |
| Support | Hornbill says every subscription includes its Essential Success Plan, with 24×7 online reporting for critical availability issues, community forums, and knowledge resources. | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
Hornbill CMDB
Hornbill CMDB has no write-up on Specifiction yet; its figures are above.
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.