Hornbill CMDB vs SysAid
Hornbill CMDB
hornbill.com
SysAid
sysaid.comSide by side
| Figure | Hornbill CMDB | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 2 |
| Spec score · CMDB Software | 7.7 (#26) | 8.5 (#12) |
| Spec score · Configuration Management Database | 7.8 (#22) | 8.6 (#10) |
| Founded | 1995 | 2002 |
| Headquarters | London, United Kingdom | Airport City, Israel |
| Integrations | Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Security | Hornbill says its security objectives include ISO 27001 and ISO 27018, encryption of transmitted data, and storage within the legal geographical entity associated with the customer’s head office unless otherwise requested. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Security certifications | Hornbill’s compliance page lists ISO 27001 and ISO 27018 certifications and says its cloud data centers are SOC 2 Type II and SOC 3 Type II certified. | SysAid states that it holds independently audited SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 27017 certifications. |
| Support | Hornbill says every subscription includes its Essential Success Plan, with 24×7 online reporting for critical availability issues, community forums, and knowledge resources. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
In their own words
Hornbill CMDB
Hornbill CMDB has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.