Hornbill IT Asset Management vs InvGate Service Desk
Hornbill IT Asset Management
hornbill.com
InvGate Service Desk
invgate.comSide by side
| Figure | Hornbill IT Asset Management | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · IT Change Management Software | 8.0 (#18) | 9.0 (#7) |
| Spec score · Enterprise Service Management Software | 8.0 (#13) | 9.0 (#3) |
| Spec score · IT Service Catalog Software | 8.0 (#13) | 9.1 (#3) |
| Spec score · IT Knowledge Base Software | 7.9 (#38) | 9.0 (#7) |
| Deployment | cloud | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Founded | 1995 | 2009 |
| Headquarters | Hornbill Corporate Limited lists its postal address as 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | Hornbill describes hundreds of codeless integrations and lists Microsoft Intune as an endpoint management integration example. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Security certifications | Hornbill states that its data centers are SOC 2 Type II and SOC 3 Type II certified. | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. |
| Support | The Essential Success Plan is included in the subscription and provides 24×7 online assistance for critical service availability issues, community forums, knowledge resources, APIs, and up to three named contacts. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| Workflow automation | Drag-and-drop or codeless workflows can automate ITAM processes, including application provisioning and patch deployment. | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. |
Plans
Hornbill IT Asset Management
- Hornbill IT Asset ManagementPriced on request
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets through their lifecycle. Automated discovery can identify cloud and on-premise hardware and software. License views show licenses owned and in use, helping teams manage spend and respond to vendor audits; the product also tracks capital and operating costs, including support costs. Drag-and-drop or codeless workflows can automate IT asset processes such as application provisioning and patch deployment. Hornbill says a shared data model supports information sharing between IT asset management, operations, service management, and security teams. It describes hundreds of codeless integrations, including Microsoft Intune as an endpoint management example. Deployment is cloud-based, and personalized pricing is available on request. The included Essential Success Plan provides 24×7 online help for critical service availability issues, as well as community forums, knowledge resources, APIs, and up to three named contacts. Paid Premier and Custom Concierge support plans are also available. Hornbill states that its data centers hold SOC 2 Type II and SOC 3 Type II certifications.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.