Hornbill IT Asset Management vs Ivanti Neurons for Enterprise Service Management

Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets through their lifecycle. Automated discovery can identify cloud and on-premise hardware and software. License views show licenses owned and in use, helping teams manage spend and respond to vendor audits; the product also tracks capital and operating costs, including support costs. Drag-and-drop or codeless workflows can automate IT asset processes such as application provisioning and patch deployment. Hornbill says a shared data model supports information sharing between IT asset management, operations, service management, and security teams. It describes hundreds of codeless integrations, including Microsoft Intune as an endpoint management example. Deployment is cloud-based, and personalized pricing is available on request. The included Essential Success Plan provides 24×7 online help for critical service availability issues, as well as community forums, knowledge resources, APIs, and up to three named contacts. Paid Premier and Custom Concierge support plans are also available. Hornbill states that its data centers hold SOC 2 Type II and SOC 3 Type II certifications.

Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.