Hornbill IT Asset Management vs SysAid
Hornbill IT Asset Management
hornbill.com
SysAid
sysaid.comSide by side
| Figure | Hornbill IT Asset Management | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · IT Change Management Software | 8.0 (#18) | 8.6 (#12) |
| Spec score · Enterprise Service Management Software | 8.0 (#13) | 8.7 (#5) |
| Spec score · IT Service Catalog Software | 8.0 (#13) | 8.6 (#7) |
| Spec score · IT Knowledge Base Software | 7.9 (#38) | 8.6 (#19) |
| Deployment | cloud | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Founded | 1995 | 2002 |
| Headquarters | Hornbill Corporate Limited lists its postal address as 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. | Airport City, Israel |
| Integrations | Hornbill describes hundreds of codeless integrations and lists Microsoft Intune as an endpoint management integration example. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Security certifications | Hornbill states that its data centers are SOC 2 Type II and SOC 3 Type II certified. | SysAid states that it holds independently audited SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 27017 certifications. |
| Support | The Essential Success Plan is included in the subscription and provides 24×7 online assistance for critical service availability issues, community forums, knowledge resources, APIs, and up to three named contacts. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
| Workflow automation | Drag-and-drop or codeless workflows can automate ITAM processes, including application provisioning and patch deployment. | A no-code Workflow Designer builds multistep ticket workflows with approvals, notifications and escalations. |
Plans
Hornbill IT Asset Management
- Hornbill IT Asset ManagementPriced on request
In their own words
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets through their lifecycle. Automated discovery can identify cloud and on-premise hardware and software. License views show licenses owned and in use, helping teams manage spend and respond to vendor audits; the product also tracks capital and operating costs, including support costs. Drag-and-drop or codeless workflows can automate IT asset processes such as application provisioning and patch deployment. Hornbill says a shared data model supports information sharing between IT asset management, operations, service management, and security teams. It describes hundreds of codeless integrations, including Microsoft Intune as an endpoint management example. Deployment is cloud-based, and personalized pricing is available on request. The included Essential Success Plan provides 24×7 online help for critical service availability issues, as well as community forums, knowledge resources, APIs, and up to three named contacts. Paid Premier and Custom Concierge support plans are also available. Hornbill states that its data centers hold SOC 2 Type II and SOC 3 Type II certifications.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.