Hostly CRM vs NISKA CRM
Hostly CRM
hostly.oneNISKA CRM
niskagroup.comSide by side
| Figure | Hostly CRM | NISKA CRM |
|---|---|---|
| Price from | $29/mo | ₹999/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Hospitality CRM Software | 7.7 (#15) | 8.4 (#7) |
| Product | Hostly describes itself as an AI-native hospitality operating system for hotels, resorts, wellness properties, fitness clubs, and membership clubs. | NISKA Agentic CRM is hotel CRM software that unifies guest profiles across stays, booking channels, and properties. |
| Security | The site says each property has its own tenant with isolated data, and staff use scoped permissions and session controls. | NISKA states that its security controls align with SOC 2 Type II practices. |
| Support | The module catalogue includes a Support Desk with tickets, SLA policies, and a knowledge base. | The pricing page lists community support for Essentials, priority support for Growth, and a dedicated CSM pathway for Professional. |
Plans
Hostly CRM
- Hostly Platform — Monthly$39 a month
- Hostly Platform — Annual$348 a year
NISKA CRM
- Essentials₹999 a month
- Growth₹13,499 a month
- Professional₹29,999 a month
- EnterprisePriced on request
In their own words
Hostly CRM
Hostly CRM is an AI-native hospitality operating system for hotels, resorts, wellness properties, fitness clubs, and membership clubs. Its Guest 360 CRM maintains a shared guest profile across stays, wellness, fitness, memberships, retail, and food and beverage. The platform presents 35 modules across areas such as property management, spa and wellness, operations, and finance, plus 76 department AI agents for tasks including appointment booking, rate strategies, complaint triage, and night audit. A built-in channel manager syncs room inventory, rates, and availability with named booking and travel channels. The developer portal lists 22 API modules, webhook events, and sandbox access. Hostly says each property has its own data-isolated tenant, and that its enterprise tier offers dedicated database isolation. Licenses are purchased per user per location, not per room. The annual plan is $29 a year, billed as $348 per user upfront yearly; the monthly plan is $39 a month. Both include every module and Guest 360 CRM, unlimited locations, and a 14-day trial on every new location.
NISKA CRM
NISKA Agentic CRM is web-based hotel CRM software that unifies guest profiles across stays, booking channels, and properties. Profiles can retain dietary, room, and service preferences together with stay feedback for later bookings. Hotels can create segments using behavior, spend, booking frequency, stay frequency, or preferences, then time offers around typical booking cycles. WhatsApp is the primary outreach channel and email is secondary. WhatsApp campaign automation starts on Growth and uses WhatsApp Business when enabled; the unified guest profile starts on Essentials. The CRM receives guest data from a PMS, sends review requests to Reputation, and shares segment performance with BI. A corporate-account module separates negotiated-rate business relationships from individual guests. NISKA describes consent capture as aligned with the DPDP Act 2023. Plans begin at ₹999 a month per property; Enterprise pricing is custom.