Huawei Cloud Customer Engagement Center vs MyOperator
Huawei Cloud Customer Engagement Center
huaweicloud.com
MyOperator
myoperator.comSide by side
| Figure | Huawei Cloud Customer Engagement Center | MyOperator |
|---|---|---|
| Price from | $80/mo | ₹500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 10 |
| Spec score · Call Center Software | 8.5 (#28) | 9.0 (#7) |
| Founded | 1987 | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | Huawei Base, Shenzhen, China | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Integrations | CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings. | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. |
| Outbound dialer | Yes | Yes |
| Product | Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services. | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. |
| Security | CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses. | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. |
| Support | The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation. | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. |
| Trial | The product page says guests are welcome to try the service for free and offers a free one-to-one implementation consultation. | The pricing FAQ describes a limited-feature trial with a sandbox account for trying WhatsApp campaigns, call routing, or AI agents. |
Plans
Huawei Cloud Customer Engagement Center
- Basic Agent$80 a month
- Professional Agent$120 a month
- Versatile Agent$140 a month
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
Huawei Cloud Customer Engagement Center
Huawei Cloud Customer Engagement Center has no write-up on Specifiction yet; its figures are above.
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.