Huawei Cloud Customer Engagement Center vs Nextiva
Huawei Cloud Customer Engagement Center
huaweicloud.comNextiva
nextiva.comSide by side
| Figure | Huawei Cloud Customer Engagement Center | Nextiva |
|---|---|---|
| Price from | $80/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Call Center Software | 8.5 (#28) | 8.9 (#9) |
| Headquarters | Huawei Base, Shenzhen, China | Scottsdale, Arizona, United States |
| Integrations | CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Intended users | Huawei describes CEC offerings for enterprise call centers focused on voice, outbound calling, or full-service operations. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Product | Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security | CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
Huawei Cloud Customer Engagement Center
- Basic Agent$80 a month
- Professional Agent$120 a month
- Versatile Agent$140 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Huawei Cloud Customer Engagement Center
Huawei Cloud Customer Engagement Center has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.