Hudu vs ManageEngine ServiceDesk Plus

Hudu is a documentation and operations platform for IT teams, bringing client records, passwords, assets, and infrastructure information together. Structured documentation helps teams maintain consistent records across client environments, while forms track devices, vendors, and systems. Teams can build searchable guides for common tasks and fixes, then use checklists to make recurring processes repeatable and trackable. Hudu is available as a cloud service or through self-hosted and on-premise deployment. Listed capabilities include 60+ integrations, a REST API, webhooks, and IP-restricted API keys. Security controls include enforced SSO, MFA including Duo, granular permissions, audit logs, and encryption at rest and in transit. iOS and Android apps provide access to client details, passwords, knowledge articles, and processes; the Hudu Assist extension supports Firefox and Chromium-based browsers. The pricing note starts at $27/user/mo (annual) and includes a 14-day trial. A separate Hudu plan is listed at $30 a month, with no user minimums. Hudu also lists 24/7 support and free, read-only portal access for a single client portal.

ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.