ICTBroadcast vs VICIdial
ICTBroadcast
ictbroadcast.com
VICIdial
vicidial.comSide by side
| Figure | ICTBroadcast | VICIdial |
|---|---|---|
| Price from | $50/mo | $400/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 22 | 4 |
| Spec score · Predictive Dialer Software | 7.8 (#10) | 8.6 (#4) |
| Spec score · Call Center Software | 7.4 (#98) | 8.8 (#16) |
| Free plan | No | Yes |
| Headquarters | Multan, Punjab, Pakistan | St. Petersburg, Florida, United States |
| Product | ICTBroadcast describes itself as a white-label, multi-tenant autodialer and call center platform with predictive dialing, IVR, REST API, and voice, SMS, fax, and email channels. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Reporting | The features page describes campaign reports, custom CDR queries exportable to CSV, disposition statistics, and live agent statistics. | VICIdial provides dozens of real-time and summary reports plus real-time campaign displays. |
Plans
ICTBroadcast
- Enterprise 5$299 a month
- Enterprise 10$399 a month
- Enterprise 50$499 a month
- Enterprise 100$999 a month
- Enterprise 200$1,599 a month
- Enterprise 500$2,999 a month
- Enterprise 1000$4,999 a month
- SP-50$1,500 a month
- SP-100$2,500 a month
- Enterprise Edition — 5 channels$299, paid once
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
ICTBroadcast
ICTBroadcast is a white-label, multi-tenant autodialer and call center platform for organizations and service providers. It runs on a customer’s own server and supports web, Linux, API, and self-hosted use. Its dialing options are Auto, Predictive, Power, and Progressive, with campaign pacing for each. A web-based drag-and-drop IVR designer offers 14 node types, including menus, call transfer, recording, DNC, and REST API integration. Communication channels listed include voice, SMS, fax, email, WhatsApp, and live chat. CRM connections through the REST API include SuiteCRM, SugarCRM, EspoCRM, Yetiforce, and Vtiger. Controls cover DNC management, opt-outs, calling time windows, time-zone-aware dialing, and TCPA-related requirements. Reporting includes campaign reports, CSV-exportable custom CDR queries, disposition statistics, and live agent statistics. Pricing starts at $299, with Enterprise 5 listed at $299 a month for five lines/channels and a five-channel Enterprise Edition at $299, paid once.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.