Ideawake vs UseResponse
Ideawake
ideawake.comUseResponse
useresponse.comSide by side
| Figure | Ideawake | UseResponse |
|---|---|---|
| Price from | $250/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 2 |
| Spec score · Idea Management Software | 7.9 (#13) | 8.3 (#10) |
| Headquarters | Milwaukee, Wisconsin, United States | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | Listed integrations include Slack, Microsoft Teams, Google Analytics, Microsoft Power BI, Google Drive, Jira, Asana, Trello, Zoom, and Google Meet. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Security | The security page says services and databases are hosted on AWS, databases are encrypted at rest with AES, and applications encrypt data in transit using TLS. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | Support packages include administrator and end-user email support, knowledgebase access, an Innovation Specialist, and priority support; Enterprise administrator support also includes phone. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
Ideawake
- Standard support$250 a month
- Flex$500 a month
- Premium support$500 a month
- Enterprise support$1,000 a month
- BusinessPrice not published
- Enterprise licensingPriced on request
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.