IDEXX Neo vs Vetstar

IDEXX Neo is cloud-based veterinary practice management software for clinic workflows spanning patient care, scheduling, payments, and reporting. Its dashboard summarizes overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient records and workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling covers appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include capturing payments with a wireless Clover device and reviewing payment history and reports. Practice reporting includes metrics, purchase orders, inventory tracking, visualizations, and data export. Integrations listed by IDEXX include its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says Neo is hosted and managed by Amazon Web Services and data is backed up automatically. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX offers a free 15-day trial; subscription pricing is available on request. The company recommends keeping one or two devices with wireless data plans available in case internet access is lost.

Vetstar is veterinary hospital and practice management software for appointments, patient records, billing, inventory, and referrals. It tracks medical records, treatment histories, and visits, and scheduling includes calendars, automated reminders, and referral workflows for external veterinarians or specialists. The integrated accounting package covers invoicing, statements, finance charges, taxes, aging analysis, and revenue reports, with connections to HISA and financial accounting systems. Practices can customize its PIMS architecture to match their business processes. Vetstar can run as a cloud-based application or be hosted locally; SANDI is its web interface for cloud-based applications. Client and referring-veterinarian portals provide secure access to relevant histories, invoices, and referrals, while detailed permission sets support real-time user administration. The maker describes one-on-one onboarding that includes data migration and setup for patient records, billing history, and inventory, plus training, support, regular feature updates, and new integrations. It is tailored to veterinary teaching hospitals, universities, and private practices. The platform is web and self-hosted, and pricing is available on request.