IFS Enterprise Service Management vs InvGate Service Desk
IFS Enterprise Service Management
ifs.com
InvGate Service Desk
invgate.comSide by side
| Figure | IFS Enterprise Service Management | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · IT Change Management Software | 7.6 (#21) | 9.0 (#7) |
| Spec score · Enterprise Service Management Software | 7.6 (#15) | 9.0 (#3) |
| Spec score · IT Service Management - Enterprise Software | 7.7 (#13) | 9.2 (#2) |
| Automation | Built-in workflows automate repetitive tasks and approvals to accelerate service fulfillment. | Automation rules trigger custom actions when request conditions are met. |
| Deployment | The IFS Trust Center says customers may choose IFS Cloud, on-premise hosting, or their own cloud environment. | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Founded | 1983 | 2009 |
| Support | IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
Plans
IFS Enterprise Service Management
- IFS Enterprise Service ManagementPriced on request
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service delivery together across IT and business departments. IFS assyst centralizes service requests and support functions, extending service management to areas such as HR, Facilities, and Finance. Employees can use a self-service portal and knowledge base, while built-in workflows automate repetitive tasks and approvals. Service catalogs and Advanced Case Management support organizing requests and handoffs across teams. Real-time analytics and dashboards provide visibility into service performance, and no-code configuration supports adaptation across business functions. IFS lists integrations with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. Deployment options include IFS Cloud, on-premise hosting, or a customer's own cloud environment. It runs on Android, iOS, web, and Windows. Pricing is on request.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.