ilert vs xMatters
ilert
ilert.com
xMatters
xmatters.comSide by side
| Figure | ilert | xMatters |
|---|---|---|
| Price from | $39/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · On-Call Management Software | 8.4 (#10) | 8.6 (#7) |
| Spec score · IT Alerting Software | 8.2 (#10) | 8.6 (#6) |
| Spec score · IT Incident Management Software | 8.3 (#20) | 8.6 (#14) |
| Integrations | ilert offers prebuilt integrations for monitoring, ticketing, chat, and collaboration tools, plus Email, SMS, Heartbeat monitoring, and a custom Event API. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Security | ilert states it is ISO 27001 certified and GDPR compliant, with encryption in transit and at rest, external penetration testing, and automatic offsite backups. | xMatters says its security practices align with ISO 27001, ISO 27701, SOC 2, and SOC 3 standards. |
| Support | Enterprise includes a dedicated Customer Success Manager, and ilert lists support contact [email protected]. | The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier. |
Plans
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
ilert
ilert combines alerting, on-call management, incident response, and status pages in one incident management platform. Responders can receive push, SMS, voice-call, and messenger alerts, then acknowledge them with one click without logging in. Teams can build follow-the-sun rotations, swap shifts, and manage overrides from the mobile app. Incident tools include severity settings, parallel escalations, and incident commander assignment. Status pages can be public, private, or tailored to an audience. AI SRE examines logs, metrics, traces, and change data to provide a root-cause hypothesis, supporting evidence, and a proposed action for human review. Integrations cover monitoring, ticketing, chat, and collaboration tools, alongside Email, SMS, Heartbeat monitoring, and a custom Event API. ilert is available on Android, iOS, web, and through an API. The Free plan is free for up to five users and one status page, with 100 SMS/voice notifications monthly; that quota is a hard limit, and notifications stop until reset unless the account moves to a paid plan.