Imagicle Call Recording vs Soteria Teams Compliance

Imagicle Call Recording captures business calls automatically or on demand and gives authorized users tools to search, play, download, tag, or delete recordings. Access is available through a web portal or a Webex or Teams gadget. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways, with cloud, on-premises, or hybrid deployment. Recording options include always-on recording with optional percentage sampling, on-demand recording, pause/resume, and Live Keep for Cisco UCM. Search&Play filters by user and timeframe and displays call details, tags, notes, and playback. Supervisors can review interactions using customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Security measures described include permissions by role, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. Pricing is on request, and a 30-day trial is available without a credit card.

Soteria Teams Compliance records Microsoft Teams voice, chat, video, screen activity, files, and other content from Teams clients and Teams-enabled devices. Recorded interactions can be searched, transcribed, categorised, and analysed. Compliance teams use a single-view portal to configure activity triggers and alerts, while administrators set retention periods and legal holds for their jurisdiction. Recordings remain in an evidential-weight vault, with archiving, retrieval, access control, and erasure when retention is no longer needed. The maker says deployments can be customised for a regulatory jurisdiction and records can be audited for regulatory reporting. The product is certified for Microsoft through its Independent Software Vendor programme. Deployment options include Insightful Cloud, on-premise, hybrid, AWS, and Azure environments. Its FUSION platform integrates with more than 240 data sources, and the solution works with the company’s case management tool. It is a paid web product with pricing on request, aimed at highly regulated and litigious organisations.